16 min read
Case Study: MyAccount repairs journey
How I made reporting a repair through MyAccount at THT (now L&Q) much easier – customer workshops, prototypes and user testing.
Case Studies
Work
A selection of projects from my time at EKM, L&Q (previously Trafford Housing Trust) and elsewhere. The case studies explain the problem, the process and the results; the portfolio pieces are shorter looks at finished designs.
Case studies
7 min read
Case Study: Making information easily accessible to increase leads
How we redesigned Laurus (now L&Q) development pages around what home buyers actually need, so the same ad traffic generates more leads.
Case Studies
11 min read
Case Study: Simplifying navigation to improve customer engagement
Making changes to navigation at Trafford Housing Trust (now L&Q) to improve user engagement with important content and reduce the number of telephone queries.
Case Studies
7 min read
Case Study: Improving the returning customer checkout at EKM
How my team removed two friction points for returning EKM customers – part of the checkout work that lifted conversion by up to 63%.
Case StudiesEcommerce
15 min read
Case Study: Building EKM Analytics
How, as an agile squad, I helped build the EKM Analytics feature guided by user feedback and insights.
Case Studies
Portfolio
4 min read
Nomekop: my Pokémon TCG binder app
I built a free web app that plans Pokémon TCG binder layouts, tracks your collection and prints A4 binder pages – wrapped in an original Game Boy aesthetic.
Portfolio
3 min read
js-skills: teaching Claude my conventions
I packaged my UX rules, my writing voice and my illustration style as Claude Code skills – so agentic coding on my projects works to my standards, not the model’s defaults.
Portfolio
4 min read
EKM Facebook Messenger Widget Wizard
Designing a guided setup wizard for EKM’s Facebook Messenger widget, walking shop owners through off-site Facebook settings with visual cues.
Portfolio
1 min read
EKM Customers & Orders App
A self-initiated redesign of the EKM Customers & Orders iOS app – daily revenue, order lists and customer details on mobile, designed in Sketch.
Portfolio
3 min read
EKM & Klarna Onboarding Wizard
How I designed the EKM onboarding wizard with Klarna – profiling new shop owners to tailor their setup and route them to the right payment gateway.
Portfolio
Want to know more about my experience?
My CV covers roles, skills and qualifications in detail, and I’m always happy to talk through any of this work.